SlotsAmigo Casino Terms and Conditions

Accepting These Terms

Registering an account with SlotsAmigo means you accept these terms and conditions in full, along with any promotion-specific rules attached to a bonus you activate. The terms form a binding agreement between you and Coco Loco Holdings N.V., the operator of SlotsAmigo. Continued use of the account after an update to these terms constitutes acceptance of the revised version. If any section is unclear before you deposit, contact [email protected] for clarification rather than proceeding on an assumption.

Bonus Rules and Our Liability

Every SlotsAmigo promotion carries its own wagering multiplier on top of the general framework described here. The welcome package uses 20x wagering on the bonus amount, while the general casino bonus framework defaults to 45x on deposit plus bonus, and the Live Casino Bonus uses 35x. Maximum bet while any bonus is active is $5 or 15% of the bonus amount, whichever is lower. Welcome bonus funds and their attached Free Spins expire seven days after being credited, and weekly promotional spins expire at 23:59 UTC on the day they are issued. Only pokies contribute towards clearing casino bonus wagering; live casino, table games and sports markets are excluded. 18+ only. Gambling involves risk.

Coco Loco Holdings N.V. is not liable for losses arising from your own misuse of the account, from a third party gaining access through credentials you failed to protect, or from an internet outage, device failure or browser interruption outside our infrastructure. Our total liability in connection with any dispute is limited to the balance held in your account at the time the dispute arose, except where a limitation of liability would be unlawful under the governing law described below.

Who Can Play, and What Is Not Allowed

You must be at least 18 years old to register a SlotsAmigo account, and this age threshold applies across the whole of Australia without state variation. Exactly one account is permitted per person, household, email address, IP address and payment method. You confirm when registering that the information you provide, including your name, address and date of birth, is accurate and that you have the legal capacity to enter into this agreement.

Coco Loco Holdings N.V. holds a Curacao gaming licence, and this licence does not amount to authorisation to operate as a licensed gambling business inside Australia. You remain responsible for checking whether participating in online casino games from your own location is permitted under the law that applies to you, and for complying with it.

Several forms of conduct are prohibited on the platform. Multi-accounting, meaning the operation of more than one account by the same person, is prohibited and results in the closure of the duplicate account and forfeiture of any associated bonus winnings. Bonus abuse, including opening accounts specifically to repeat a welcome offer, or coordinating deposits with other players to extract promotional value without genuine play, is prohibited. Collusion between players at live tables or in tournament formats to shift outcomes in one player’s favour is prohibited. Use of automated software, bots or scripts to place bets or clear wagering is prohibited and is grounds for immediate account suspension pending investigation.

Governing Law and How Payments Work

These terms and your use of SlotsAmigo are governed by the laws applicable to Coco Loco Holdings N.V. under its Curacao Gaming Licence No. 365/JAZ. Any dispute that cannot be resolved directly with our support team is subject to the jurisdiction attached to that licence, and the regulator overseeing the licence is the relevant authority for escalation once our internal complaints process has been exhausted.

Deposits and withdrawals run through the cashier using Visa, Mastercard, bank transfer, Apple Pay, Google Pay, Revolut, Monzo and a range of cryptocurrencies including Bitcoin, Ethereum, Litecoin, Dogecoin, Bitcoin Cash, USDT and USDC.

Third-party payment accounts are not accepted, and the name on the payment method used must match the registered account holder.

What Happens If a Round Malfunctions, and How We Verify You

If a game round displays an incorrect result because of a connection failure, a software fault or a documented malfunction on the part of a game provider such as Pragmatic Play, NetEnt or Vivo Gaming, the round is voided and any stake involved is returned to your account balance. Recorded game logs held by the relevant provider are treated as the authoritative record of a round’s outcome when a dispute arises. A malfunction voids the specific round only and does not affect other transactions already settled on your account.

Verification, referred to as KYC, is required before your first withdrawal request is processed and may also be triggered at any later point where account activity warrants a further check. Accepted documents include an Australian driver’s licence, a passport or a Medicare card as photo identification, together with a recent bank statement or utility bill as proof of address. Standard verification is completed within a few business days of submitting complete documents; incomplete or unclear submissions extend this timeframe. Submitting your documents ahead of your first withdrawal request avoids delaying that payment.

Changes to These Terms

Coco Loco Holdings N.V. may update these terms from time to time, including to reflect a change in payment methods, bonus structure or applicable regulation. Material changes are communicated through an account notification, an email to your registered address, or a notice displayed on the website before the change takes effect. Where you continue to use your account after a change has been communicated, that continued use is treated as your acceptance of the updated terms. If you do not agree with a material change, you may close your account before the change takes effect by contacting [email protected].