SlotsAmigo Casino Privacy Policy

Who Controls Your Data

Coco Loco Holdings N.V., registered at Emmastraat 20, Willemstad, Curacao, is the data controller for personal data processed through SlotsAmigo. As the entity holding Curacao Gaming Licence No. 365/JAZ, we determine why and how your account, payment and verification data is processed across the platform. Any request concerning your personal data should be directed to [email protected], and we address requests through the same team that handles account and verification queries.

We share defined categories of personal data with named service providers, and only to the extent each provider needs it to perform its function. Payment processors handling Visa, Mastercard, Apple Pay, Google Pay, Revolut and cryptocurrency transactions receive the transaction data needed to complete a deposit or withdrawal. Identity verification providers receive the documents you submit, such as a driver’s licence, passport or Medicare card, along with a bank statement or utility bill, to confirm your identity against KYC requirements. Game software providers, including Pragmatic Play, NetEnt, Play’n GO and Vivo Gaming, receive the session and gameplay data needed to run a round and settle its outcome; they do not receive your payment details. We do not sell personal data to third parties for marketing purposes.

What Data We Collect

Registration data includes your name, date of birth, email address, country, mobile number and postal address. Payment data includes the method used, transaction amounts, timestamps and the last digits of a card or wallet reference, though full card numbers are handled by the payment processor rather than stored on our systems. KYC documents include the identity and address documents you upload during verification. Technical data includes your IP address, browser type, device identifiers and session logs, collected automatically when you use the platform. Cookies and similar technologies, covered in more detail below, collect data about how you interact with the site.

Rights and Cookies

You have the right to access the personal data we hold about you, to request correction of inaccurate data, to request deletion where retention is not otherwise required by law, to restrict certain processing, to object to processing carried out on a legitimate interest basis, and to request a portable copy of your data in a structured format. To exercise any of these rights, contact [email protected] with your registered email address so the request can be matched to the correct account.

SlotsAmigo uses essential cookies required for login sessions and cashier security, which cannot be disabled without breaking core account functions. Analytics cookies measure traffic and platform performance in aggregate and can be declined through the cookie banner shown on your first visit or adjusted later through your browser’s cookie settings. Preference cookies remember display settings such as your selected currency view. Clearing cookies through your browser resets these preferences on your next visit.

Purposes and Legal Basis

We process registration and payment data to perform the account agreement formed when you accept these terms, including delivering games, processing deposits and withdrawals and administering bonuses. KYC data is processed to meet our verification obligations under Curacao Gaming Licence No. 365/JAZ. Technical and cookie data is processed on the basis of legitimate interest in operating a secure, functioning platform, or on the basis of consent where a cookie category requires it. Marketing communications, where you have opted in, are processed on the basis of that consent and can be withdrawn at any time through account settings or by contacting support.

Lodging a Complaint

If you believe your personal data has been handled incorrectly, you may first raise the matter with [email protected] so we can investigate and respond. Where you remain unsatisfied with our response, you retain the right to lodge a complaint with the data protection supervisory authority with jurisdiction over Coco Loco Holdings N.V. in Curacao. Raising an internal complaint first is not a legal requirement before approaching a supervisory authority, but it typically resolves account-specific issues faster.

International Transfers

Because SlotsAmigo is operated from Curacao and uses payment and verification providers located in different jurisdictions, your personal data may be transferred outside the country you access the platform from, including outside Australia. Where a transfer takes place, we require the receiving provider to apply safeguards appropriate to the sensitivity of the data involved, such as contractual data protection obligations, before the transfer is made.

Retention

Account and transaction data is retained for as long as your account remains open and for a further period afterwards to meet record-keeping obligations tied to our licence, generally several years from the date of the last transaction. KYC documents are retained under the same schedule once verification has been completed. If you close your account, we retain the minimum data set required to meet these obligations and delete the remainder; a full account deletion request can be made through [email protected] once any regulatory retention period has passed.

Contact for Data Requests

Questions about this policy, or a formal request relating to your personal data, should be sent to [email protected]. Include your registered email address and a clear description of the request so it can be actioned without a back-and-forth to confirm your identity.